Easy Return & Refund

Warranty and Return Policy

   Lighting does so much more than illuminate and always show its way. It creates flexible and inviting spaces that could be more available for us to adapt to diverse tasks and audiences. Ranpo innovative lighting solution is the comfortable way to enjoy all which light offers.

   Customer satisfaction is the priority for Ranpo, that’s why we’ve come up warranty program for discussion.  In order to meet customers’ differing needs, this document totally describes the warranty conditions and specifications which you need to comprehend, and the warranty terms are valid only for lights you purchased in Ranpo, please keep reading: 


   Concerning with the services, Ranpo provide 3 Years warranty , which means all failures will be compensated when any quality problem occurs within the 3 years from the date you receive the item.


1.Replacement or Refund Without Return

If you assured that you have get the defective item, please just mail some attachments such as photos ,videos or anything else which can describe the item in working condition then our engineer can have a check and when problem confirmed, you will get the replacement or refund which based on your preference. 


 2. Return & Refund 

   Unfortunately, if we can not identify the point from the video, probably we may need you to return the item and once we received the item, you get the refund for this order. Well, it is absolutely that the shipping fee should be paid by us, and the amount will send to the account which you purchased before. 

    [Attachments can not only assist to the following warranty process, it helps us to enhance the item’ quality either, please help us to do better, thanks!]


   Our flexible Services program offers you a variety of project after-care contracts that cover nearly all the aspects necessary to guarantee long-lasting, hassle-free and, cost-effective performance. Further more.  We’re happy to discuss how you can gain the most from our warranty policy. For more information, please do not hesitate to contact us or visit our site at your convenience.      www.ranpolighting.net 

Cordially thanks, and continue a nice day.

                                                                                                                                       ---- Ranpo Lighting Customer Service Team 

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